Louisiana USA's Electronic Teller Service Agreement


Federal Government REGULATION D restricts telephone initiated and preauthorized withdrawals and transfers from savings type share accounts to no more than six within a calendar month. If you attempt to exceed six, the transaction may reject and you should call us for assistance. Your Checking Account is Not Affected by this Regulation. Federal Government REGULATION E (Electronic Funds Transfer) requires that this special disclosure be provided to members.


We reserve the right to change the terms of this agreement. Reasonable notice will be given before any changes take effect.


The Credit Union's business days are Monday through Friday, excluding holidays.


You will receive a statement of your account at least quarterly. Checking and Visa account statements are mailed monthly. Open end credit statements are mailed monthly.


You will be liable for unauthorized use of your personal access code to the extent allowed by applicable federal and state law. The following description of your liability for unauthorized use of your personal access code is required by federal law: Tell us at once if you believe your personal access code has been lost or stolen. Calling is the fastest way to notify us. If you tell us within two business days after you learn of the loss or theft, you can lose no more than $50 if someone used your personal access code without your permission. If you do not tell us within two business days after you learn of the loss or theft, and we can prove we could have stopped someone from using your personal access code without your permission if you had told us, your loss could be greater. If you believe your personal access code has been lost or stolen or someone has transferred or may transfer money from your account without your permission: call us at (225) 292-8910 or write us at P.O. Box 15745, Baton Rouge, LA 70895.


If you properly instruct us to perform an online banking transaction and we do not complete it on time or in the correct amount and we have agreed to perform it, with certain exceptions, we will be liable by law for your losses or damages. We will not be liable to you or any other party if: (a) we have terminated this agreement for any reason, (b) if the funds in your account are subject to legal process or other encumbrance restricting the transaction, (c) if circumstances beyond our control (such as fire, flood, computer breakdown, or changes in our operation as required by law) prevent the transfer, despite reasonable precautions we have taken, (d) the account has insufficient funds to complete the transaction, (e) such transaction would exceed an established credit limit.


Call us at (225) 292-8910 or write us at P.O. Box 15745, Baton Rouge, LA 70895 as soon as you can, if you think your statement is wrong or if you need more information about a transfer listed on the statement. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared with the following: (a) tell us your name and member number, (b) describe the error or transfer you are unsure about, explain as clearly as you can why you believe it is an error or why you need more information, (c) tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved an account which has been opened for 30 days or less, a point-of-sale transaction, or a foreign initiated transfer) to investigate your complaint or question. If we decide to do this, we will re-credit your account within 10 business days (20 business days if your account has been open for 30 days or less) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not re-credit your account. If we decide there is no error, we will send you a written explanation within 3 business days after we finish our investigation.


All persons who are authorized to transact business on your accounts, expressly and impliedly agree that you (and all other persons authorized by you) may use your personal access code to complete transactions on your accounts.


In the ordinary course of business, we may disclose information to third parties about your accounts or the transfers you make: (a) where it is necessary for completing transfers or resolving transfers, (b) in order to verify the existence and condition of your account for a third party, such as a consumer reporting agency for a merchant, (c) in order to comply with orders or subpoenas of government agencies or courts, (d) if you give us written permission.


If we go to court for any reason, we can use a copy, microfilm, or microfiche of any document to prove what you owe or that a transaction has taken place, and any copy, microfilm or microfiche will have the same validity as the original document.


If we have to file a lawsuit to collect what you owe us, you will pay our reasonable expenses, including attorneys' fees.